Pretty She
At Pretty She, we ensure strict quality checks before dispatch. However, if you receive a wrong or defective product, please read our return and refund policy carefully.
Return Eligibility
Returns are accepted only in the following cases:
- Wrong product delivered
- Defective or damaged product received
Note: Returns are not accepted for reasons such as change of mind, color preference, or personal liking.
Return Timeframe
- Return requests must be raised within 5 days of product delivery
- Requests after 5 days will not be accepted
Mandatory Unboxing Video
To process a return request, an unboxing video is mandatory:
- The video must start from the sealed package
- It should clearly show the product and the issue
No return or refund will be processed without an unboxing video.
How to Raise a Return Request
Please share the following details with our customer support team:
- Order ID
- Unboxing video
- Clear images (if required)
- Reason for return
📧 Email: prettyshe63@gmail.com
📞 Phone / WhatsApp: +91 9408265512
Our team will verify the request. If it falls under our policy, the return will be approved.
Product Return & Quality Check
- After approval, return instructions will be shared
- The product will be re-checked once received at our warehouse
- The product must be unused and in original condition with packaging intact
Refund Process
- Refund will be initiated after successful quality verification
- Refund will be credited to the original payment method
- Refund processing time is 7 to 10 working days
Non-Returnable Conditions
- No unboxing video provided
- Return request raised after 5 days
- Used, washed, or altered products
- Damage caused by customer handling
Policy Rights
Pretty She reserves the right to accept or reject any return request after verification and may update this policy at any time without prior notice.
